GETYOURTICKETS provides the technical infrastructure to enable online sales by Event Organisers. By using or visiting the GETYOURTICKETS website, you expressly agree to be bound by the Terms and to follow these Terms and all applicable laws and regulations governing the website. GETYOURTICKETS reserves the right to change these Terms at any time, effective immediately upon posting on the website. If you violate these Terms, GETYOURTICKETS may terminate your use of the website, ban you from future use of the website and / or take appropriate legal action against you.
GETYOURTICKETS is the primary ticket agency which obtains its allocation of tickets for an event directly from event organisers and venues. Tickets are sold through the GETYOURTICKETS website where customers can search, select and buy tickets online for events. Your GETYOURTICKETS account is a secure portal where you can add or modify event listings and ticket allocations, record details of cash, cheque and complimentary bookings, change the display settings of your GETYOURTICKETS web pages, export customers' details, view ticket sales reports and much more.
You agree that you are only authorised to visit, link to and / or retain a copy of pages of this website for your organisation's use (if you are acting on behalf of an Event Organiser) and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this website for any purpose other than to create and manage events and promotional information, for personal use, or to administrate the sale of tickets.
The content and software on this website is the property of GETYOURTICKETS and is protected by Cypriot and International copyright laws. We post the relevant legal notices and credits on this website. You are not permitted to remove any such notices or credit, or any additional information presented in respect of copyright.
The website provides you with opportunities to contribute to the website by uploading information about your events, known as "user content". GETYOURTICKETS is not liable or responsible for any user content. The contributions of third parties do not necessarily represent the view or opinions of GETYOURTICKETS. GETYOURTICKETS cannot preview user content before it appears.
Users can be held liable for any illegal or prohibited user content they provide to the website. Prohibited content includes, but is not limited to content that:
If you discover this kind of material on the Site, please notify us by emailing us at support@getyourtickets.eu and we will investigate your claim and may then take appropriate action.
Although GETYOURTICKETS cannot monitor the conduct of users off the website, it is also a violation of these rules to use any information obtained from this website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit or sell to any site user without their prior explicit consent.
GETYOURTICKETS also retains the right to suspend or terminate your access to the website if the conduct of an event organiser or organisation using the GETYOURTICKETS services, leads to damage to reputation by association.
The website contains embedded links to, and may produce search results that reference or link to third party sites throughout the World Wide Web. GETYOURTICKETS has no control over these sites or the content within the site. GETYOURTICKETS cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive and will not contain viruses or otherwise impact your computer. By using this website to search for or link to another site, you agree and understand that you may not make any claim against GETYOURTICKETS for any damages or losses, whatsoever, resulting from such action.
You agree that you will not use a robot, spider, other automatic device or manual process to monitor or copy our web pages or the content contained therein or for any other authorised purpose, without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the website. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not access, reload or "refresh" transactional event or ticketing pages, or make any other request to transactional servers, more than once during any three second interval.
When using the website ensure you are using only one browser window. Using multiple browser windows could result in duplicate listings if you are using the website on behalf of an Event Organiser.
Illegal and / or unauthorised use of the site, including, but not limited to, unauthorised ticket sales, fraudulent listings of Events by individuals or organisations other than the legitimate Event Organiser; unauthorised framing of or linking to the site, or unauthorised use of any robot, spider or other automated devices on the Site, will be investigated and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.
You understand and agree that in GETYOURTICKETS's sole discretion, and without prior notice, GETYOURTICKETS may terminate your access to the website, cancel ticket orders or exercise any other remedy available and remove any unauthorised user content, if GETYOURTICKETS believes that your conduct, or the user content you provide, violates or is inconsistent with these Terms, or violates the law or the rights of GETYOURTICKETS, a client of GETYOURTICKETS or another user of the website. You agree that monetary damages may not provide sufficient remedy to GETYOURTICKETS for violations of these Terms and you consent to injunctive or other equitable relief for such violations. GETYOURTICKETS is not required to provide any refund to you if you are terminated as a User because you have violated these Terms or any of GETYOURTICKETS's rights.
Unless where advance permission has been granted by GETYOURTICKETS, all Event Organisers must provide the option for tickets to be purchased online through the GETYOURTICKETS website.
If an Event Organiser is found to be using GETYOURTICKETS for in-house bookings only and an alternative online payment mechanism or ticketing provider for their online bookings, GETYOURTICKETS reserve the right to close an account with seven days’ notice if this term is breached.
Similarly, if an Event Organiser uses GETYOURTICKETS’s online bookings as a reservation system (i.e. zero value tickets) but the tickets have a monetary value and payment of these tickets are sought through alternative payment methods direct to the Event Organiser, GETYOURTICKETS reserve the right to close the account with seven days’ notice if this term is breached.
The Event Organiser agrees to maintain and promptly update their Registration details to keep it accurate and current. If you provide any information that is untrue, inaccurate, not current or incomplete, or GETYOURTICKETS has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, GETYOURTICKETS has the right to suspend or terminate all of your accounts and refuse any and all of your current or future use of GETYOURTICKETS.
During the GETYOURTICKETS registration process, a unique account and password will be created. It is the responsibility of the Event Organiser and its Users to maintain the confidentiality of the password and account and are fully responsible for all activities that occur under your account, including without limitation, all actions by sub-users registered under your account. The Event Organiser must immediately notify GETYOURTICKETS of any unauthorised use of your password or account or any breach of security. GETYOURTICKETS cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorised access to or use of your account.
If an account has not had any log-in access for two years, or if a new GETYOURTICKETS account is created but no events are put on sale within six months, it will be considered a dormant account and all data will be cleared.
There are two types of payment processing options available to Event Organisers when using the GETYOURTICKETS system:
Event Organisers do not need their own payment gateway to utilise the GETYOURTICKETS payment processing option. Bookings placed online will be processed by GETYOURTICKETS and income less applicable fees will be transferred to the Event Organiser within seven days of the conclusion of the event. For booking fees, go to section 5.1.
Event Organisers are not permitted to obtain customer credit/debit card details and process the order themselves via the GETYOURTICKETS public sales pages (online bookings). Handling customer card details and using the GETYOURTICKETS Merchant Services for in-house bookings is in breach of these terms and conditions. If an Event Organiser would like to accept credit/debit cards as a payment type for in-house bookings, the Event Organiser will be required to secure their own merchant services or utilise the Paypal payment processing option.
4.2.1 Collection of Money
You authorise GETYOURTICKETS to accept Mastercard, Visa, American Express and Maestro cards and to collect the face price of each ticket and also, where you have opted for the booking fee to be billed to the Customer, we will collect a booking fee from each customer and where applicable, a telephone service fee or delivery fees if requested. We will retain the full amount of the booking fee (whether paid for by the Event Organiser or the Customer), telephone service fee and delivery fees.
The proceeds of all credit and debit card sales transacted via GETYOURTICKETS are paid into a segregated "Client" bank account meaning that they are completely ring-fenced from our own working capital. These arrangements are in line with best practice as specified by all major credit card companies and also by STAR (the Society of Ticket Agents and Retailers) of which GETYOURTICKETS is a member.
4.2.2 Transfer of Funds
Once the event or event run has concluded, the online sales for that event will then be totalled and transferred electronically to the Event Organiser's nominated bank account within seven working days of the final performance. The amount transferred will be net of our Fees as stated in 5.1 and any refunds to be made to Customers as a result of cancellation.
If any Event or series of Events is cancelled or postponed or significantly changed from the advertised content, GETYOURTICKETS will refund the customers directly and shall be entitled to utilise sufficient funds from the ticket proceeds referred to above to enable GETYOURTICKETS to do this. Notification of cancellation may delay the transfer of funds while confirmation and clarification is sought.
All money shall be paid into the bank account specified in your payment details. It is not the responsibility of GETYOURTICKETS to verify bank details but is the responsibility of the Event Organiser to ensure that accurate bank details are provided. GETYOURTICKETS will not accept any responsibility if incorrect bank details have been provided by the Event Organiser or their account Users and monies owed are paid into the wrong bank account.
4.2.3 Prior Acquisition of Funds
You, as the Event Organiser, must not withdraw funds from your GETYOURTICKETS account until the event has been completed. If funds are received prior to an event having been completed, GETYOURTICKETS will have every right to seek reimbursement for any refunds and administrative charges that may arise if the event were to be cancelled. Where an agreement for reimbursement cannot be reached, GETYOURTICKETS will be entitled to take legal action against the Event Organiser and the account will be suspended.
4.2.4 Chargebacks
A chargeback occurs when a customer disputes a charge on their credit/debit card with our merchant services provider. When a chargeback occurs the merchant services provider will investigate as to whether the charge is to stand or be refunded to the customer.
GETYOURTICKETS will provide all requested information and documentation to the merchant services provider during the investigation. However if the dispute is upheld and the charge is refunded to the customer, GETYOURTICKETS will have every right to seek reimbursement from the Event Organiser for the chargeback amount and any penalty that is incurred by GETYOURTICKETS as a result of the chargeback. Failure by the Event Organiser to pay the chargeback may result in the account being suspended.
Any tickets that are subject to a successful chargeback dispute will be cancelled.
Event Organisers will collect booking income direct from the customer that is deposited into the Event Organiser's bank account. When using Paypal payment processing, the Event Organiser agrees to:
For booking fees, see section 5.1.
Event Organiser's remain solely responsible for the accounting and payment of VAT collected through the sale of tickets. GETYOURTICKETS is only liable for the VAT component of the booking fee. At the conclusion of your event, you will be provided with a full income breakdown for your Event/s monies received from online sales which will include details of the Event Organiser's VAT liability (if applicable).
4.5 Donations and Gift Aid
GETYOURTICKETS can collect donations via online bookings and forward payment to the Event Organiser less a 5% administration fee will be deducted from all donations made by credit or debit card using our merchant facility. No admin charge is applicable for payments recorded by cash or cheque.
Should the Event Organiser want to claim Gift Aid, it is the responsibility of the Event Organiser to register for Gift Aid (if eligible) and submit relevant documentation to HMRC to re-claim the tax benefit. GETYOURTICKETS accepts no responsibility for the administering of the Gift Aid scheme; it is only a platform to receive donations.
Donations are not subject to a booking fee but are subject to a 5% administration fee which is deducted from the donation.
If an event is cancelled, the donation will also be refunded to the customer in full.
We (GETYOURTICKETS) are not an accounting, taxation or financial adviser, and you should not rely on information given on the website to determine the accounting, tax or financial consequences of making a donation to charity. We strongly recommend that you consult your own adviser(s) about any accounting, taxation or financial consequences that may affect you.
Sundry items attract the same booking fee as ticket sales (please see section 5.1). If an event is cancelled, the sundry item will also be refunded in full, including booking fee (but excluding delivery fees).
The ticket sales management offered by GETYOURTICKETS are made available without charge for Event Organisers and their administrative representatives to keep track of all ticket sales whether through GETYOURTICKETS online or telephone booking services (known as online sales), or direct to the Event Organiser (known as offline sales).
If offline sales are being made from the same block of tickets that have been made available for online sales, it is crucial that the Event Organiser uses the Management Functions of the website to keep records of their offline sales up to date. Otherwise this will result in a discrepancy whereby seats that have already been sold offline will still appear to be available on the sales site and therefore could be sold twice.
GETYOURTICKETS will not be liable for any such discrepancy or its consequence - it is the responsibility of the Event Organiser to use the Management Functions properly to ensure that double booking is avoided.
The alternative mechanism for Event Organisers is to make available two separate allotments of tickets - one for online sales and one for offline sales.
All tickets purchased online through GETYOURTICKETS (via internet or telephone Box Office) and card bookings processed in-house if using Paypal payment processing are subject to a booking fee, which is levied in accordance with the booking fee displayed in your GETYOURTICKETS account.
The fee is applied to cover overheads that we incur with each transaction. We reserve the right to vary this booking fee from time to time.
Event Organisers may elect to have their ticket prices listed on the website either inclusive or exclusive of the GETYOURTICKETS booking fee. In either case, the fee due will be deducted from the total amount paid by the Customer in respect of any given Event prior to the transfer of funds.
Free events are not charged a booking fee.
Tickets purchased "offline" (i.e. Event Organisers own bookings of cash, cheque, complimentary tickets) are not charged a booking fee.
Customers will be charged the following fees for the delivery of their tickets:
| Delivery Type | Fee Due |
| Eticket | €0.00 |
| Mobile Phone Ticket | €0.50 |
| Standard Post | €3.00 |
In situations where the refund policy is applicable, ticket delivery fees are not refundable.
If Event Organisers elect to offer their customers the option of using the GETYOURTICKETS Telephone Box Office service, a Telephone Service Fee of €1.75 will be added to the customer's booking, in addition to the booking fee. This fee includes the ticket delivery fee whether that be by eticket, mobile or post. There is no charge to the Event Organiser for this service however Event Organisers can choose to absorb the €1.75 Telephone Service Fee upon request.
In situations where the refund policy is applicable, the telephone service fee is not refundable.
All details of Events including, but not limited to, performance times, ticket prices and seat availability are entered onto the system by the Event Organiser. The accuracy of all such information is at all times the responsibility of the Event Organiser. Failure to provide accurate event details (including amendments to an event if the date or time changes) will breach this agreement and may lead to the account being suspended and GETYOURTICKETS will be entitled to seek compensation for any direct costs incurred as a result of incorrect event information listed on GETYOURTICKETS.
The Event Organiser is responsible for the creation and distribution of automatic discounts and discount codes. The Event Organiser must test their ticket sales to ensure that discount codes and automatic discounts have been set up correctly to provide the correct discount for the applicable event(s), ticket price(s) and validity period. GETYOURTICKETS will not be held responsible for discount codes or automatic discounts that have been set up incorrectly.
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license of express content, valid defence or fair use exemption to do so. In particular, users who submit user content to the website, whether articles, images, stories, software of other copyrightable material must ensure that the user content they upload does not infringe the copyrights or other rights of third parties (including, but not limited, to trademark, trade secret, privacy or publicity rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this website as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and / or access to this website. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the website prior to that time if we believe that an alleged infringement has occurred.
Tickets are issued subject to the GETYOURTICKETS terms and conditions however each individual Event or Venue may include their own Terms and Conditions (if applicable), including age restrictions, refund and exchange policy, etc. If an Event or Venue has its own Terms and Conditions, they must be included within the booking process and / or be made available at the venue box office to be applicable.
If the amount paid by the Customer for a ticket sold through GETYOURTICKETS is grossly incorrect, regardless of whether because of an error in a price posted on this website or otherwise communicated to the Customer and regardless of whether caused by transactional malfunction of this website or other GETYOURTICKETS operated system or by human error on the part of the Event Organiser, then GETYOURTICKETS will have the right to cancel that ticket (or the order for that ticket) and refund the Customer the amount that they paid.
The site will then display the payment due for the seats specified. The purchaser will then be asked to select their preferred method of Payment and having entered and submitted Credit or Debit Card details, the GETYOURTICKETS system will charge the Card Issuer the appropriate amount. On completion of the transaction, the chosen seats will be registered in the purchaser's name and they will be sent confirmation of purchase.
Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by an email dispatched to the Customer. Both contain details of the seats purchased and a unique purchase reference number, which acts as the Customer's proof of payment and may be used by the Event Organiser as an eticket.
If a Customer does not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, it is their responsibility to confirm with our Customer Service Department whether or not the order has been completed, as only the Customer may be aware of any problems that may occur during the purchase process. GETYOURTICKETS will not be responsible for losses (monetary or otherwise) if a Customer assumes that an order was not placed because they failed to receive confirmation.
Any ticket-holder unable to present confirmation of purchase in the form of a print out of the email (or web-page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event in question, and will not receive a refund.
Tickets can be issued in three different formats:
Fees may apply to the delivery of tickets. Please refer to point 5.2.
The booking fee is non-refundable if an Event Organiser processes the refund. The booking fee is only refundable if an event is cancelled or significantly changed (e.g. change of date, venue or headline act) and GETYOURTICKETS will process these ticket refunds. Event cancellation refunds incur a €1.00 handling fee per transaction.
GETYOURTICKETS does not permit exchanges for tickets to events staged by different Event Organisers.
If an Event is cancelled by the Event Organiser (i.e. a cancellation due to circumstances beyond GETYOURTICKETS's control), GETYOURTICKETS will refund the purchase price of a Customer's tickets including the booking fee, (but excluding any delivery charge or telephone service fee); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Donations and Sundry Items will also be refunded in full. Event cancellation refunds incur a €1.00 handling fee per transaction.
Where GETYOURTICKETS has been notified by the Event Organiser of an Event cancellation, we will use best endeavours to contact Customers by email (using the details provided at the time of booking) advising them of the cancellation and initiating the refund process.
GETYOURTICKETS is normally notified in advance of any pending Event cancellation by the Event Organiser. We then automatically initiate refunds to all tickets purchasers. Customers can also notify GETYOURTICKETS directly if they discover than an event has been cancelled by emailing cancellations@getyourtickets.eu
If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the Customer wish to attend the revised Event. If not, GETYOURTICKETS will refund the purchase price of a Customer's tickets including our booking fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Refunds effective under this clause incur a €1.00 handling fee per transaction. Customers must contact GETYOURTICKETS no later than the Monday following the event's revised date.
Should the headline artist not appear or if the line up or content is substantially changed from that advertised at the time of purchase, then GETYOURTICKETS will on request refund the purchase price of a Customer's tickets including our booking fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. Refunds effective under this clause incur a €1.00 handling fee per transaction. Customers must contact us as soon as possible and no later than the Monday following the event's stated date.
Customers are required to contact GETYOURTICKETS no later than the Monday following the event to request refunds due to a postponed event, change of venue or significant change to event or line-up. Refunds can then be processed prior to the transfer of ticket income to the Event Organiser. GETYOURTICKETS will not be able to process refunds after the Monday following the event unless the refund is due to an event cancellation that we have retained funds to cover all ticket refunds.
If customers request refunds of their tickets after ticket income has been transferred to the Event Organiser, the responsibility for the refund will lie with the Event Organiser and all enquiries will be directed to the Event Organiser. GETYOURTICKETS will not be liable for any refunds once the process to transfer ticket income to the Event Organiser has commenced.
We do not have any referral scheme enabled yet.
Subject to all applicable data protection legislation and the terms of our Privacy Policy, all Customer personal data generated in connection to your Event shall be owned by the Event Organiser and / or their Organisation (as the Data Controller) and, subject to any relevant consents being granted by the Customer under GDPR, shall be entitled to use such Customer data in whatever manner it sees fit. GETYOURTICKETS as the Data Processor is permitted by the Event Organiser to access a Customer’s Personal Data to be able to deliver the Service as outlined in these Terms and Conditions of Use and the Data Processing Agreement.
If an Event Organiser purchases barcode scanners, ticket stock or ticket printers, it the responsibility of the Event Organiser to ensure they are purchasing compatible items that will work with the GETYOURTICKETS system. GETYOURTICKETS will not be held liable for items purchased from a third party that are not compatible with the system.
GETYOURTICKETS does not promise that the site will be error-free, uninterrupted, or that it will provide specific results from use of the site or any content, search or link on it.
GETYOURTICKETS cannot ensure that files you download from the site will be free of viruses or contamination or destructive features.
GETYOURTICKETS will not be liable for any damages of any kind arising from the use of this site, including without limitation, direct, indirect, incidental and punitive and consequential damage. GETYOURTICKETS makes no guarantee of any specific result from use of this site or use of the GETYOURTICKETS service.
In no event shall GETYOURTICKETS be liable for any indirect or consequential loss or any loss (whether incurred directly or indirectly) of profit, business, revenue, date, goodwill or reputation.
GETYOURTICKETS disclaims any and all liability for the acts, omissions and conduct of any third party users, GETYOURTICKETS users, advertisers and / or sponsors on the site, in connection with the GETYOURTICKETS service or otherwise related to your use of the site and /or the GETYOURTICKETS service. GETYOURTICKETS is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or reference on the site.
Notwithstanding the foregoing, nothing in the Agreement shall be taken to limit or exclude any liability which GETYOURTICKETS may have for (i) death or personal injury arising from GETYOURTICKETS negligence; (ii) fraudulent misrepresentation; or (iii) any liability that cannot be excluded or restricted by law.
GETYOURTICKETS, the website and design are registered trademarks of Fosetico Enterprises Ltd. All rights reserved.
Our goal at GETYOURTICKETS is to make the experience of purchasing tickets efficient and straight forward. Please refer to our Customer Purchase Policy for full details.
GETYOURTICKETS believe that the privacy of all our Users (both Customers and Event Organisers) is important. Please refer to our Privacy Policy for full details.
Our staff are committed to promoting the visions and values of our company and to delivering high standards of customer service.
Last modified on Wed 19 October 2018